Contact

Ask before you continue

Have a question before you continue? Please do not start or pay if you need an answer first.

Contact form

Send a question before you continue.

Use this for non-urgent route, account or payment questions. Please do not include detailed clinical information in this first message.

If your question needs an answer before you continue, wait until you have a clear response before starting or paying.

General support

Please do not start or pay if you need an answer before continuing.

Clinical questions after assessment

Use the support route explained after clinical review. If your question is urgent, use an appropriate urgent care route instead.

Complaints

Complaints should include your name, contact details, the issue you want reviewed and the best way to reply. If no direct support email is published yet, use the registered office details shown below. Do not include urgent medical concerns in this route.

Who to contact about this route

Novya legal entity
Novya Health Ltd
Company number
17252206
Registered office
71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Clinical review partner
The London Weight Loss Clinic Limited
Company number
15991346
Registered office
128 City Road, London EC1V 2NX

Start with a secure online assessment

Novya provides the online route. TLWLC handles the clinical review and any prescribing decision.

In Partnership with The London Weight Loss Clinic

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